With the holiday season very much upon us, you the business owner may be fretting about taking time off and coming back to an overflowing e-mail in box.
This is when many of us will set the “out of office” response in our email software, giving details of when we are back and what to do, if the matter is urgent, in the meantime.
Within an article by Geoffrey James published on Inc.com, is a discussion around the use of the following out of office reply
“I am out of the office and expect to have only infrequent email access. Thank you for your message. Email received between [these dates] will be deleted from this server eight hours from now. Please send your message again after [this date].”
As we are all incredibly polite people in the UK this at first glance may seem rude, or at the very least difficult, to reconcile with the aim to keep good client relations. However, a high proportion of email you receive during a holiday could be just general and not be super critical.
By deleting items that are old and asking people to resend when you are back (albeit very politely), it’s possible you may reduce the time it actually takes in getting back to the clients who really do need to speak to you on your return. A more manageable back log could be the outcome.
The full article can be read here.
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